Standard Support
Business-hours remote diagnostics, software patching, and access to our engineering knowledge base.
SLA: 8-hour response
We're Here When You Need Us
From critical incident response to long-term continuous improvement — our engineering team stays with you after go-live.
Service Agreements
Business-hours remote diagnostics, software patching, and access to our engineering knowledge base.
SLA: 8-hour response
Extended-hours coverage with dedicated account engineers, priority ticket routing, and quarterly reviews.
SLA: 2-hour response
24/7 monitoring, proactive intervention, on-site SLA, and continuous improvement initiatives.
SLA: Sub-1-hour response
Manuals, integration guides, and API references for all BC Automation products.
Critical incident support available around the clock for active managed service clients.
Log a support request and track its status through our client portal.
Not sure which tier is right for you? Let's talk through your needs.
Talk to an Engineer
Ready to modernize your operations and unlock intelligent automation? Our team is ready to help.
Let's Talk About Your Operation